Emma and Isabella attend the front office at an urgent care facility. They have worked together for over five years and enjoy collaborating on projects. As their manager you have asked them to work together to create a team training on effective communication in the workplace. Emma feels that it is important to provide hands-on learning (e.g., role play) while Isabella feels lecture would be the most appropriate format for this team. Emma defends her point by saying that her sister has been a teacher for 10 years, and she has proven that hands-on learning will increase the engagement and likelihood of remembering the training material. Isabella feels that Emma does not account for her 10 years of experience in the medical office and voices her disgust with Emma and her lack of appreciation for her experience. Isabella storms off and leaves Emma to finish the work. Emma approaches the manager and complains that she has been left to complete the training because Isabella refuses to talk or work with her.
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