You have been asked to help out on some enhancement requests for the website that customers use to review their medical claims information. The original website was implemented about six months ago and has a long backlog of enhancement requests. The project manager has given you two specific enhancements to work on and the names of who you should talk to about their requirements.
The names include
The web self-service manager
The customer service manager
The director of customer service
Who do you meet with first and why?
Explain what is your objective in meeting with this person?
What questions do you plan to ask at the beginning the interview? List at least three.
You have been asked to work on a new project for the audit operations team. This team would like to automate some of their work and needs your help to identify what should be automated and some possible solutions. You have already met with the operations manager to understand the pain points and the goals of the automation efforts. When you asked the operations manager what teams or areas were dependent on his team, he answered:
“Well, there are many teams dependent on our work. It depends on what exception occurred in the audit, and what team has the skills and resources to handle it.”
What probing questions would you ask next? List 3-5 probing questions.
Students will choose one of the following options to deliver the SLP questions.
A written MS Word paper consisting of 2-3 pages answering to both scenarios, excluding cover page and references.
SLP Assignment Expectations
You will be particularly assessed on:
Precision: You see what the module is all about and structure your paper accordingly. You draw on a range of sources and establish your understanding of the historical context of the question. You carry out the exercise as assigned or carefully explain the limitations that prevented your completing some parts. (Running out of time is not generally considered an adequate limitation.)
Support for assertions: You use examples, citations (especially from the required readings), and elaboration to support assertions. You provide evidence that you have read the required background materials.
Clarity: Your answers are clear and show your good understanding of the topic. You see what the module is all about and structure your paper accordingly.
Critical thinking: The paper incorporates your reactions, examples, and applications of the material to business and illustrates your reflective judgment and good understanding of the concepts. It is important to read the “Required Reading” in the Background material plus other sources you find relevant.
Breadth and depth: You provide informed commentary and analysis—simply repeating what your sources say does not constitute an adequate paper. The scope covered in your paper is directly related to the questions of the assignment and the learning outcomes of the module.
Overall quality: You apply the professional language and terminology of systems design and analysis correctly and in context; you are familiar with this language and use it appropriately. Your paper is well written and the references, where needed, are properly cited and listed (refer to the APA Purdue Online Writing Lab at https://owl.english.purdue.edu/owl/resource/560/01/ if you are uncertain about formatting or other issues.
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