Case Study—Training Assessment
Training assessment is an important task for HR personnel. Use the online library and textbooks to read about training assessments.
Then, consider the following scenario:
You have recently been appointed as a training manager for the southeast region of a major supermarket chain in the U.S. Your territory includes 15 retail stores. Your responsibility involves working directly with store managers and other stakeholders to develop training solutions to meet specific needs of employees in various stores. This includes, but is not limited to, performing needs assessments, determining appropriate instructional design and training delivery methods, as well as implementing and evaluating training initiatives.
Three of the stores in your territory have missed sales goals for the last two quarters. All three stores have received low customer satisfaction scores and are experiencing increased employee turnover rates. The high employee turnover has resulted in the store managers hiring many new and relatively inexperienced sales associates, which further contributes to the problem.
The senior management team of the supermarket chain believes that training and development may help decrease employee turnover and increase customer satisfaction. You have been asked to assess training needs and develop a proposal to address the situation in these three stores.
Use scholarly resources and your learning, address the following:
Identify, using simple heuristics, the indicators that show that the specific problems experienced by the three stores can be resolved through training.
Design a needs assessment plan and identify three specific training initiatives you would recommend for these employees. Include the expected outcomes for the three training initiatives in your proposal.
Select one of the specific training initiatives you identified and develop a budget of projected costs to implement this initiative.
Write a seven pages training proposal in Word format. Apply APA standards to citation of sources.
Make sure you write in a clear, concise, and organized manner; demonstrate ethical scholarship in accurate representation and attribution of sources; and display accurate spelling, grammar, and punctuation.
At Solution Essays, we are determined to deliver high-quality papers to our clients at a fair price. To ensure this happens effectively, we have developed 5 beneficial guarantees. This guarantees will ensure you enjoy using our website which is secure and easy to use.
Most companies do not offer a money-back guarantee but with Solution Essays, it’s either a quality paper or your money back. Our customers are assured of high-quality papers and thus there are very rare cases of refund requests due to quality concern.Read more
All our papers are written from scratch and according to your specific paper instructions. This minimizes any chance of plagiarism. The papers are also passed through a plagiarism-detecting software thus ruling out any chance of plagiarism.Read more
We offer free revisions in all orders delivered as long as there is no alteration in the initial order instruction. We will revise your paper until you are fully satisfied with the order delivered to you.Read more
All data on our website is stored as per international data protection rules. This ensures that any personal data you share with us is stored safely. We never share your personal data with third parties without your consent.Read more