Job Analysis

Ms. Sheffield satisfies customers appropriately on issues dealing with customer service. She provides services that are helpful, responsive, and knowledgeable to all customers regardless of their age or status. The employee often takes the responsibility to help customers when the case managers are unavailable. She is cooperative and teamwork oriented. She works with other employees within her department to achieve common goals. She also extends across her department to work with the other employees. She appreciates the contributions of others and courteous of her supervisor.

Ms. Sheffield consistently delivers required results regarding the business. She remains focused on the agency and state goals. She sets goals and achieves the achievable. She always meets deadlines and complies with quality standards with consistence. She is told the protocols set in her daily routine regardless of her understanding required goals.

She is accountable as she accepts full responsibility as a team member. She takes the responsibility to inspire others to commit to goals. She is committed to deliver her public duty and is a credible representative. She takes criticism from her supervisor positively. She evaluates available information and resources when analyzing problems. She develops meaningful and valid solutions to problems. She takes the initiative of tackling problems on her own before seeking assistance.

Ms. Sheffield’s communication skill is good as she respectfully listens to understand other peoples’ issues. She ensures others have understood her ideas by presenting information in a clear manner either orally or in writing. She accommodates all audiences by appropriately adapting her message, style, and tone. She communicates well with her unit, customers, and other counterparts.

She portrays flexibility in various aspects. She has the ability to adapt to change by doing things differently. She accepts and adapts well to the need of change within the unit. She deals with a variety of people and situations with effectiveness. Ms. Sheffield is aware of other people’s culture. She is open to all customers regardless of their demographic characteristics. She is consistently treating people equally regardless of their gender, age, race, or other demographic characteristic. The people she works with are from diverse backgrounds. She treats all the people with dignity and respect.

She performs initial and ongoing client screening-all program. She reviews applications and conducts face-to-face interviews. She determines potential program eligibility by obtains pertinent information from the applicant. She successfully registers all applications and enters them onto the case manager’s work card according to the policy. Her problem solving skills apply creativeness to her work to acquire solutions to problems. She is instrumental in mentoring others as she willingly shares her experience.   

She completes her assigned administrative tasks to assist agency. She offers assistance in tasks like; filing, typing, and reception desk coverage as designated. She protects assigned password/ID as while using the computer programs per policy. With the required initial forms and applications, she establishes case records. As from the directives, she completes all data entry, case recording, time sheets, and phone logs accordingly. Ms. Sheffield appropriately completes all administrative assignments. She meets all expected performance in her duty.

Job Analysis

Ms. Sheffield offered appropriate customer service to customers. She often helped customers when case managers were unavailable. She also had a good relationship in terms of work with her colleagues. Ms. Sheffield took the responsibility to tackle problems on her own before seeking necessary help. In the statewide core competencies, the employee met all her performance expectations. She had exceeded most of the established expected performance.

Under the individual competencies, Ms. Sheffield communicated well with her unit and other counterparts within the state. She accepted the need for change and adapted to them without any problem. Ms. Sheffield was kind to all customers she worked with regardless of their demographic characteristics. She was also instrumental in mentoring others as she willingly shared her experience. Ms. Sheffield exceeded most of her expected performance. On the other hand, she met all her performance expectations.

On the job responsibilities, Ms. Sheffield successfully registered the applications during the interview. She also appropriately provided resource and information to the customers. Ms. Sheffield appropriately made referrals to other agencies to customers.  During the period, there were no calls for Ms. Sheffield to assist with emergency management. The employee met all her performance expectations and in addition, she exceeded most of the expected performance.

 The job analysis reveals that practical operation of human resource management is composed of diverse aspects ( Abbasi and Hollman, 2000). Job analysis process observes the work carried out. This analysis does not supports the work performed, as it is doing against what is defined in the work structure. The tasks in this analysis spent eight hours of the day. The position of the work being split is not justified because it is executing more than its purpose in the Agency. 


Levine, E., Ash, R., Hall, H., & Sistrunk, F. (1983). Evaluation of job analysis methods by experienced job analysts. Academy Of Management Journal, 26(2), 339-348. doi:10.2307/255981

Pope, E. (2004). HR how-to–performance management. Chicago, Il.: CCH KnowledgePoint.

Abbasi, S. M., & Hollman, K. W. (2000). Turnover: The Real Bottom Line. Public

             Personnel Management, 29, 333–342.

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