You’ve read several articles on Information System Success and Satisfaction. How do you believe an organization should measure information system success and satisfaction in the enterprise?
Article – Doll, W., & Torkzadeh, G. (1988). The Measurement of End-User Computing Satisfaction
dolltorkzedah.pdf (639.838 KB)
Doll, W., & Torkzadeh, G. (1988). The Measurement of End-User Computing Satisfaction. MIS Quarterly, 12(2), 259–274. https://doi.org/10.2307/248851
Article 2 – Davis, F. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information TechnologyAttached Files:
Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology_1989.pdf (2.472 MB)
Article 3 – Davis, F. (1993). User acceptance of information technology: system characteristics, user perceptions and behavioral impactsAttached Files:
DAVIS_TAM.pdf (460.194 KB)
Article 4 – DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable.Attached Files:
DelONe_McLean_ISS_basearticle.pdf (10.785 MB)
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