Hello Jacki,

This is an interesting discussion that you have provided on the use of patient experience model including how the model is used. I like your use of patient-centered care model which is effective in attaining the health outcomes. Personally I have applied this model and its effectiveness I believe is not only beneficial to the patient but also to the facility and health professionals. This is in line with Richards, Courter, and Wicks (2015) arguments that health facilities benefits from patient centered model because it helps them attain better financial performance, improve patient satisfaction, increase market share and pulls up the hospital ranking. Based on these benefits I believe the use of patient satisfaction survey is an effective tool in quality assessment. What are some of the indicators you use in your tool?


Richards, T., Coulter, A., & Wicks, P. (2015). Time to deliver patient centred care.


Hello Laura, 

This week you have comprehensively discussed Press Ganey survey as your patient experience model that measures patient satisfaction. It is fascinating how you have described the survey and one aspect I have learned with tis tool is that it eliminates the issue of bias. During my internship, I was working in a facility that applied the Press Ganey survey and I experienced the firsthand experience with the strategic advisory, performance analytics, and patient experience measurement generated from the tool. It is admiringly that this tool has assisted you in attaining a high survey return rate. According to Sloane (2014) a high survey return rate benefits a business as t opens more data to be interpreted and analyzed. How have you integrated this model to ensure it does not disrupt your operations? 


Sloane, E. B. (2014). Using a decision support system tool for healthcare technology assessments. IEEE Engineering in Medicine and Biology Magazine23(3), 42-55.

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