We have company guarantees that we take very seriously. These guarantees help in ensuring customer safety, security and satisfaction. You can go through our guarantees to eliminate any doubt you may be having about our company and our terms of operation. This will only take a few minutes of your time.
Authenticity
At Solution essays, we produce authentic papers. We do not accept plagiarism under any circumstance. All our papers are written from scratch and per your specific assignment instructions. We do not have a database for the storage of past papers. This means that your paper can never be sold to another client nor can you receive a paper that had been written for another person. We trust our writers with writing each paper from scratch but we always check all our papers for plagiarism before delivering them to clients. We have internal plagiarism-detecting software that we use for that purpose. Our plagiarism detecting software is as effective and efficient as any other modern plagiarism detecting software.
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100% money back
There are several reasons why a client might request a refund. In most cases, a client will request a refund after canceling an order. To get a 100% refund, ensure you cancel the order as soon as possible. You can only get a full refund if the writer assigned your order has not started working on it or if the order has not been assigned to a writer. In other cases, you will only get a 50 to 70% refund depending on the time the writer spent on your work. In other cases, a client can request a refund due to quality dissatisfaction. Where the quality of the paper delivered does not meet your expectations. In this case, our Quality Department will view your request and solve it in your interest and that of the writer.
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Confidentiality
We are very careful when it comes to handling customer data. We will only request for the information that we really need from you. All your personal data will be stored in our database per the GDPR rules. We strictly guide the privacy of our clients and we never share client’s personal information with third parties.
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Revision policy
We offer free revisions for all our papers. A free revision should be requested within 7 days after a paper has been approved. You can request for as many revisions as you find it necessary. Your paper can be revised by the writer who had been assigned your order or you can request to have your paper revised by a different writer. You will only get a free revision as long as you have not altered assignment instructions. We offer free revisions to ensure or clients are fully satisfied by the order delivered to them.
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24/7 support
Although we have answered many questions in the Frequently Asked Questions page, you can always feel free to contact our support team for any questions. You can contact our team through email, phone call or live chat. Our online team is made up of very friendly individuals who are very friendly with our clients. Contact them for any question and you will enjoy using our services.
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