Week 1 Discussion on Quality Health Care

Quality in healthcare can be termed as the extent to which, communities and individuals receive services that have the ability to increase the probability to attain the desired outcome, and which are well matched with the present professional knowledge. One of the essential concepts of quality care is value. Joshi, Ransom, Nash, and Ransom (2014) argue that currently, consumers and insurers are demanding proof that the quality of their services is worth the amount of money they pay. The value of care can be calculated by dividing the quality of care with the cost. Increasing the value of healthcare system attracts consumers and insurers to use these facilities. Therefore, increasing the value in healthcare systems results in better outcome. Another aspect that is important is transparency where health systems require to be transparent. Transparency in health care sector allows consumers to compare and contrast the quality provided by these systems, which helps in making informed decisions.
One process that can boost the value-based approach is changing the approach towards a patient relationship. The value-based models aim to improve the way consumers interact with their providers (Porter, 2008). The first is through a structure where health services ensure that they improve experience across the care journey. This can be attained by providing consumers with more information and options where patients take an active role in their health and wellness. The structure can be attained by health care services provided through the adoption of approaches and technologies that offer personalized experiences to patient’s engagement journey.
Personalized care will effectively boost customer satisfaction while increasing retention and revenue. Having the customers at the driver’s seat ensures that they are actively involved in the decision making and paying for valuable services. A patient-centric model ensures that health systems shifts the delivery of care where they concentrate more on the methods that identify the unique medical situation of the consumer, treat their health problem through the best management techniques, maintain the wellbeing of the consumer, and prevent the patient from future complications (Lorence, Monatesti, Margenthaler, & Hoadley, 2005).
One of the key dimensions of quality of care, which ensures value, is timeliness. In this quality, I believe that healthcare professionals should provide care at the most necessary or beneficial time. Delivering value-based care requires effectiveness. Buttell, Hendler, and Daley (2008) explain that effectiveness in healthcare is the degree to which a health facility achieves the desired outcome. One of the strategy healthcare organizations are adopting, include the creation of personalized experiences that are valuable and boosts the health and wellbeing of the healthcare consumers. The value should not only be in the delivery of care but also outside the clinical experience. With the increased rate of health services, Joshi et al. (2014) explain that consumers expect quality that is equal to the amount they spend on care.
Buttell et al. (2008) argue that ensuring patients are at the driver’s seat in the delivery of care requires the application of a patient-centered approach. Patient-centered is where the patients make his/her decision concerning their health. Through this approach, the health professional provides rich information about the health issue and provides options for the patient. In ensuring patient-centeredness, the health facilities should ensure competency where they ensure they not only achieve the desired outcomes but also patient satisfaction.

Buttell, P., Hendler, R., & Daley, J. (2008). Quality in healthcare: concepts and practice. The business of healthcare, 3, 61-95.
Joshi, M., Ransom, E. R., Nash, D. B., & Ransom, S. B. (Eds.). (2014). The healthcare quality book: Vision, strategy, and tools. Chicago: Health Administration Press.
Lorence, D., Monatesti, S., Margenthaler, R., & Hoadley, E. (2005). Toward a patient-centric medical information model: issues and challenges for US adoption. International Journal of Electronic Healthcare, 1(4), 349-364.
Porter, M. E. (2008). Value-based health care delivery. Annals of surgery, 248(4), 503-509.

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