Control in management involves the setting of standards, measuring actual performance, and taking corrective action where necessary. As a management function, control entails comparing between actual performance and the pre-set standards established in the planning stage (Cheyo, 2015). In my previous place of work, the control function was greatly emphasized as a means of ensuring adequate progress and provide satisfactory performance.
One type of control that was installed in this organization was the feedback control. Feedback control entailed a qualitative measure of assessing customer satisfaction with an aim of attaining financial progress in terms of profitability and sales growth. The organization has put in place different platforms for gathering information about its products and services. The channels used for gathering this information include the use of a comment and suggestion box, signing visitors book, online reviews, and a beeper system. The information acquired from such procedures were evaluated to inform on the key areas of strengths and weaknesses that needed improvement. This was done after comparison with the goals outlined in the plan. It was an appropriate control system that allowed the organization to offer customer-oriented services.
Another important control system that was applied in my previous organization was the operations control. This involved the regulation of the day-to-day output. The key issues that were measured to establish this control included schedules, specifications, and costs. In this, the management sought to determine whether the output of the product and services met the required threshold. A key element where I was actively engaged was in the control of inventories of raw material, goods-in-process, and finished products. In attaining this control, it was critical to establish how the adherence to the re-order level, order quantity, and the lead time was at all times in the organization. These were compared with the standards that had been set. I supported the use of this control system since it enhanced the effectiveness of the operations in the organization and at no one time did the organization experience a shortage in inventory or excess inventory, which would have led to storage or holding problems.
Cheyo, L. (2015). Management Control Systems. Retrieved from https://www.linkedin.com/pulse/management-control-systems-lauden-cheyo/
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