Directional Strategies Report for WellStar

Introduction

WellStar Health System is a not-for-profit organization established in 1993 in Metro, Atlanta, Georgia that provides comprehensive care. It is the largest health system in Georgia renowned for its state-of-the-art care paradigms, emphasizing on progressing quality and healthcare access. WellStar has become a leader both diagnosis and diverse health conditions treatment while serving a diverse populace. WellStar function on a patient-focused care model where the main focus is value on quality and provision of safety. WellStar evaluates the emerging needs of the community to equip their facilities with the finest technology that address these identified needs.  WellStar constantly re-invests in its community’s health through providing services like 956-STAR Call Center where patients in need are connected to the best south doctors.  WellStar has maintained their pledge of giving back to the community through the WellStar Foundation which finances initiatives such as new buildings to genomic examination services. With the growing network of facilities, WellStar has a growing need for qualified complementary healthcare workforce as the challenges of healthcare staffing become complex. WellStar has adopted and met these challenges by providing Graduate Medical Tutoring Programmes in two hospitals. This provides diverse opportunities for nurses to develop their careers and grow within the Wellstar family. WellStar has partnered with Mayo Clinic Care where the patient can access highly trained doctors and nurses on complex diagnosis and treatment plans at no extra expense to the patient. 

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Mission, Vision, & Values

Wellstar mission statement states: “To develop and deliver high-quality hospitals, doctors, and other healthcare services that enhance communities and individuals health and well-being that we serve.”  Part of Wellstar mission is improving the vulnerable populace health irrespective of their capacity to pay. Averagely ten percent of WellStar patients are uninsured but WellStar is committed to offering the best quality care. WellStar has created an Accountable Care Organization (ACO) that tackles the entire range of its focus health needs and implementing what has been learnt into the WellStar system. 

The vision statement states: “To provide world-class healthcare-and to do as such by sticking to the most astounding benchmarks of sympathy, commitment, magnificence, polished skill, honesty, responsibility, and stewardship”. The reason for the vision articulation is to impart WellStar direction and purpose to all stakeholders. To keep on pushing ahead with the WellStar vision, WellStar created a strategic plan so as to give the most ideal care to the communities it serves while contributing to the wellbeing of the communities, improving the quality of life of communities, and furthermore empowering autonomy and while diminishing wait times and are an improvement. 

WellStar values are termed as WellStar Core Values which makes the abbreviation ICARE. ICARE represents integrity, Commitment, Advocacy, Respect, and Excellence. The vision statement is supported by these values and is drafted to aid in shaping WellStar culture and is the core of WellStar identity. These values also aid in setting the employee growth tone and see the benchmark for every employee to comply with.    

The mission, vision, and value set the gauges for the WellStar to venture into the future. Combining all areas aid in guiding growth and strategy advancement and communicating to stakeholders the organization purpose.  These areas aid in clarifying the organization’s objectives which prompts to further assessment in determining if the strategies of the organization are on track and in line with the overall mission of the organization. 

Gaps vs. Desired Outcomes

Wellstar current state is facing various challenges which are hindering the attainment of the desired outcome. One gap WellStar is facing is health professionals shortage between the explain network of facilities and the actual number of healthcare professionals needed to WellStar to provide quality care to patients it serves. Although WellStar has collaborated with Mayo Clinic to provide services to people in the communities, more healthcare professionals need to be recruited to cater to the growing patient base and network facilities. 

Another gap which is deterring WellStar from attaining its desired result of communities’ access is lack of access to suitable care. Although WellStar has been rated as among the top for Great Place to Work. Believing that the wellbeing of its employees will give the outcome of better patient care. The hospital footprint continues to expand to meet the needs of the community b offering health screenings to increase health awareness for those that may not be aware of potential risk. The partnership with the Mayo Clinic is also a great resource. However, speciality and primary providers are limited in service areas. These were among the issues raised by Health Summit respondents which made it challenging for the residents to access the care they require. Other various obstacles raised were transportation, awareness of available services and affordability. Offer adult care in pediatric settings. Provide mobile health services.

Another gap that is deterring Wellstar from attaining its desired outcomes is a lack of access to and limited use of affordable prenatal care, which is viewed as a contributing factor to infant mortality. The framework and managing of the WellStar Health System Network’s scientific activity are organized by a clear vision involving a clinical research unit, operations management; such as formal specifications, interactions with researchers and data quality monitoring. However, Navigation issues related to insurance coverage and awareness of services have an influence on residents’ ability to secure care in appropriate settings compared to inappropriate settings (e.g., use of the emergency room for non-emergent issues). Senior health services in the community are limited and/or have extensive wait times. There is a need for increased safety net facilities for the under- and uninsured and homeless population.

Another gap deterring WellStar from attaining their desired outcomes is appointment hold up times.  WellStar is sending patients out to communities’ facilities and Mayo Clinic for care and particular conditions treatment because of wait time for care.  This program was established to aid more patients to access care. Nevertheless, this service cost is expensive for WellStar to pay for and has an outcome in a similar result which is occurring because of the influx of patient requests to see an outside provider.  WellStar, in the long run, wants to offer all the needed care of patients in a thirty-day window, without having to send the patient to the community. This, in turn, needs staff funding, more appointment time available and also more services to be offered in the WellStar healthcare system. 

Organizational Ethics

Wellstar ethics communicated in its mission, vision and value statements concentrate mostly on patient-focused care. Wellstar guarantees that it is at a safe position for care by working together with patients in ensuring the best choices are made for the patients and not the organization, and also guaranteeing that the hospital setting is secure for the patients. Patient treatment is the utmost importance and that all patients irrespective of their race, ethnicity, religion, sexual orientation or age are treated equally. An illustration of how ethics is entrenched in the mission, vision and value articulation is through the workforce actions like doing the correct thing for the right purpose.  These statements purpose is to offer secure work environments and safe healthcare facilities for patients.  

Proposed Changes

Wellstar mission, vision, and value statements are in line with current WellStar strategic plan. As of now, there would be no requirement for the WellStar to change these statements, which could conceivably change the impact and the importance of the present articulations changing the focal point of what the WellStar is genuinely about. The WellStar vision statement is a document which can be revisited as required to make it compatible with any modifications which might happen as the strategic plan continues in the process. 

Conclusion

Despite the growing network facilities of WellStar hospital, one common element among them is the mission, vision, and organizational values.  WellStar is set apart by these statements and values from other not-for-profit organizations. WellStar offers Georgians with quality care in the most cost-effective setting, next to their homes. WellStar strives to enhance healthcare services access that will make communities healthier whereas providing value and monitoring costs. As WellStar reach has grown, and so has its depth in terms of best practices shared in the system.  WellStar regards their statements in high standards and requires the workforce to maintain the benchmarks daily, concentrating on the patients as a matter of first importance need.

WellStar TOWS matrix

ThreatsShortage of healthcare workforce  Higher than average rates of emergency department (ED) visitsHospitalization for avoidable problemsLow morbidity coupled with high mortality ratesThe service area has various adverse health outcomes.  Most notable death causes in the area are linked to chronic illnesses, lifestyle and conduct (i.e., kidney illness, diabetes, heart illness, stroke, constant obstructive pulmonary ailment (COPD), and lung cancer).Clayton County residents have the highest disease burden and death rates in the service area. Likewise, Black inhabitants statistics are high in contrast to other race or ethnic group in the.OpportunitiesThe participants at the Community Health Seminar participants’ ranked educational mindfulness as the most urgent health challenge that can enhance the community health outcomes if addressed efficiently. Educational mindfulness cannot be measured in healthy options context and resources availability.  The opportunity for physicians to serve the patients by administering medications and ensure the patients as well and goes home happy. The role of WellStar Health System is to take care of patients. Another opportunity that the health system has is that it seems the health practitioners are willing and able to work. This is an opportunity that the management must deliver service to the patients.The organization has a clear sense of direction as it captures areas to sustain, expand or reduce. The organization has good teamwork evident by the use of shared knowledge, assumptions and understanding of who they are and what they aim to achieve in their mission. Another essential strength that the organization has a clinical research unit. The framework and managing of the WellStar Health System Network’s scientific activity are organized by a clear vision involving a clinical research unit, operations management; such as formal specifications, interactions with researchers and data quality monitoring.
WeaknessesAccesses to Suitable Care- participants in the health seminar talked about the limited care access the inhabitants are exposed to when they require treatment. Various challenges raised were transportation, awareness of available services and affordability. Offer adult care in pediatric settings. Provide mobile health services.Sponsoring Aspects: The service area having limited speciality and primary providers.There is a lack of access to and limited use of affordable prenatal care, which is viewed as a contributing factor to infant mortality.  issues related to insurance coverage and awareness of services have an influence on residents’ ability to secure care in appropriate settings compared to inappropriate settings (e.g., use of the emergency room for non-emergent issues). Senior health services in the community are limited and/or have extensive wait times. There is a need for increased safety net facilities for the under- and uninsured and homeless population.StrengthsWellStar has been rated among the top 25 for Great Place to Work. Believing that the wellbeing of its employees will give the outcome of better patient care. The hospital footprint continues to expand to meet the needs of the community b offering health screenings to increase health awareness for those that may not be aware of potential risk. The partnership with the Mayo Clinic is also a great resource.

ReferencesWellStar Health System (n.d). About Us. Retrieved from https://www.wellstar.org/pages/default.aspx

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